Privacy Policy

Effective Date: May 11, 2026

At Xero Film, accessible from https://xerofilm.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document contains types of information that is collected and recorded by Xero Film and how we use it.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

  • Personal Identification Information: Name, email address ([email protected]), phone number (+92 318 6615125), and billing information.
  • Project Assets: Raw video footage, audio files, brand kits, and graphics provided for editing services.
  • Communication Data: Records of our discussions via Email, WhatsApp, Slack, or Frame.io.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our video editing services.
  • Improve and personalize your editing experience (Brand Kits, Style preferences).
  • Communicate with you for project updates, support, and marketing.
  • Process payments and prevent fraudulent transactions.
  • Deliver final video assets securely.

3. Data Protection & Confidentiality

As a specialized video editing partner, we understand the value of your content:

  • Footage Security: Your raw footage is stored on secure cloud servers and is only accessible by the assigned production team.
  • White-Label Integrity: For our Agency partners, we maintain strict confidentiality. We do not claim ownership or display your client’s content in our portfolio without explicit written consent.
  • Non-Disclosure: We do not sell, trade, or otherwise transfer your personal data or project assets to outside parties.

4. Log Files & Cookies

Xero Film follows a standard procedure of using log files and cookies. These files log visitors when they visit websites to analyze trends, administer the site, and track users’ movement on the website. This is not linked to any information that is personally identifiable.

5. Third-Party Services

We may use third-party service providers to facilitate our operations:

  • Payment Processors: (e.g., Stripe, PayPal) for secure billing.
  • Project Management: (e.g., Frame.io, Slack, Trello) for workflow efficiency.

These third parties have access to your info only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Your Data Rights

You have the right to request access to the personal data we hold about you, request corrections, or ask for the deletion of your raw footage and project files from our servers after the project is completed.

7. Consent

By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.

8. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us: